HELP US HELP YOU!
Please follow the rules below to ensure that your personal data does not fall into the wrong hands
Contents
Apple (IOS)
1. BACK UP your data first
1. Connect your device to a WiFi connection
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2. Go into "Settings"
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3. Tap "ICloud"
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4. Tap "Backup"
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5. Tap "Back up Now"
ALTERNATIVELY...
1. Plug your device into a PC or a Mac
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2. Open "iTunes"
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3. Find the IPhone Icon in the menu bar and click it
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4. Click "Back Up Now"
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5. Add a Password by clicking "Encrypt Backup"
2. Erase all your data
1. Go into "Settings"
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2. Tap "General"
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3. Scroll to the bottom of the page
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4. Tap "Erase All Content and Settings"
Android
1. Disable factory reset protection
1. Go into "Settings"
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2. Disable any lock screen pass codes and fingerprints
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3. Go back into "Settings"
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4. Find the "Accounts" section and enter it
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5. Tap on "Google"
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6. Tap the three vertical dots on the top right corner
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7. Tap "Remove Account"
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*Samsung users would have to remove their Samsung accounts in step 4 as well
2. Encrypt your Data
1. Ensure that your phone is plugged into a power source (Charging)
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2. Go into "Settings"
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3. Go into "Security"
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4. Select "Encrypt Phone"
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*If you are running Android 6.0 Marshmallow or higher, this step can be skipped.
3. RESET your Phone
1. Go into "Settings"
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2. Tap "Backup & Reset"
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3. Tap "Factory Data Reset"
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4. Tap "Reset Phone" or "Reset Device"
